Custom Ceramic Coffee Mugs – Frequently Asked Questions (FAQ)
1. Customization & OEM / ODM
What customization options do you offer for ceramic coffee mugs?
We can customize just about everything for ceramic coffee mugs — like the mug shape, glaze color, your brand logo, Pantone colors, and even gift packaging. With over 15 years in the business, we’ll help turn your ideas into top-quality ceramic mugs.
What is your MOQ for bulk ceramic mug orders?
Normally, our MOQ for bulk ceramic mug orders is 1000–10000 pieces. It really depends on the design, size, color, and shape you need. If you just want to print a logo on our existing mug styles, we can lower the MOQ.
Can the sample fee be refunded later?
Yep! Once your bulk order hits around $5,000, we’ll deduct the sample cost from your final invoice.
Will my designs and logo be protected?
Absolutely! We’ll sign a legally binding NDA (Non-Disclosure Agreement) and promise that the mold is for your exclusive use — we’ll never share or reuse your designs.
Can you provide free 3D mockups?
Sure thing! Send us your idea or logo, and we’ll create a 3D preview for you within 24 hours.
2. Production & Quality
How do you control quality for large bulk orders?
We use a Triple QC System to make sure the quality is consistent for big bulk orders:
- Check after the first firing
- Check again after glazing
- Final check before packing
We fire the mugs at 1150–1200°C to make sure they’re durable and consistent in quality.
Are your ceramic mugs food-safe?
Yes! All our mugs are lead-free and cadmium-free, and they’ve been tested by SGS. They meet FDA, LFGB, and EU food-contact standards, and we can provide test reports for each batch.
Please note that the test report requires extra fees.
Are underglaze ceramic mugs suitable for hotels and restaurants?
Totally! The underglaze colors are sealed under the glaze, which means:
- No fading
- Safe and non-toxic
- Dishwasher-resistant
They’re perfect for heavy use in hotels and restaurants.
Can you produce mugs with special functions?
Definitely! We can make mugs with special functions like microwave-safe, dishwasher-safe, oven-safe, heat-resistant, and more.
What is your normal lead time?
Usually, the lead time is 30–45 days. For urgent bulk orders, we can sometimes finish it in around 25 days if we adjust the production schedule.
3. Packaging, Shipping & After-sales
How do you pack ceramic mugs to avoid breakage?
We use thick 5-layer cartons, custom foam trays, and strong pallets. We also do drop-tests to make sure the breakage rate is under 1%.
What happens if mugs arrive broken?
We offer 100% damage compensation — but only if you use our recommended packing.
Just send us photos within 72 hours, and we’ll either refund you or resend the broken ones in your next order.
Do you support DDP door-to-door shipping?
Yes! We offer DDP door-to-door shipping to places like the US, Europe, Southeast Asia, and more. We’ll handle customs clearance and taxes — you just need to receive the goods.
Do you accept factory audits?
Sure! We welcome audits from third-party organizations like SGS, Intertek, BSCI, and SEDEX.
Can you design retail packaging?
Yes! We can design custom gift boxes, display boxes, inserts, and provide full ODM packaging support.
4. Business & Partnership
Do you offer exclusive distributor protection?
Yes! For strong long-term partners in specific regions, we can sign exclusivity agreements.
Do you attend trade fairs?
We do! We often attend big trade fairs like the Canton Fair and Ambiente.
What payment methods do you accept?
We accept mainstream international payment methods like T/T, L/C, and Alibaba Trade Assurance. For reliable long-term partners, we can offer more flexible terms.
How can I get a quotation?
Just contact us directly via
WhatsApp
.
We’ll reply within 12 hours with prices, shipping details, and lead time.
